Subject
Grade
Concept/Content
computer troubleshooting, including the incorporation of digital tools to aid and assist with research and diagnostics
Elaboration
identify the problem, establish a theory of probable cause, test the theory to determine cause, determine the next steps to resolve problem, report findings
for example, help and discussion forums, tutorial videos, online help databases, lists of frequently asked questions (FAQs)
keywords
troubleshooting
digital tools