| Content |
careers in information and communication technology (ICT), including roles and responsibilities of ICT professionals |
Computer Information Systems 11 |
No CCG |
| Keyword: roles and responsibilities |
Elaboration: for example, communication, articulation of problems, collaboration, conflict resolution, workplace courtesies, interpersonal relations within digital platforms |
|
| Content |
design for the life cycle |
Computer Information Systems 11 |
No CCG |
| Keyword: design for the life cycle |
Elaboration: taking into account in the design process, economic costs, and social and environmental impacts of the product, from the extraction of raw materials to eventual reuse or recycling of component materials |
|
| Content |
laptops and mobile device technology |
Computer Information Systems 11 |
No CCG |
|
| Content |
key aspects of network protocols and standards |
Computer Information Systems 11 |
No CCG |
| Keyword: standards |
Elaboration: International Organization for Standardization (ISO) in the creation of open standards for networking; seven layers of the Open System Interconnection (OSI) reference model; “interoperability” in the functioning of the Internet; four layers of the Transmission Control Protocol/Internet Protocol (TCP/IP); model-wide area networks (WANs) and local area networks (LANs); logical and physical network topologies, including the segmentation of networks |
|
| Content |
network planning, setup, and diagnostics |
Computer Information Systems 11 |
No CCG |
|
| Content |
use of correct terminology to describe the units, rates, and encoding of data communication |
Computer Information Systems 11 |
No CCG |
|
| Content |
software installations and configurations |
Computer Information Systems 11 |
No CCG |
|
| Content |
proprietary versus open-source applications |
Computer Information Systems 11 |
No CCG |
| Keyword: open-source |
Elaboration: software with source code that anyone can inspect, modify, and enhance |
|
| Content |
installation and configuration of operating systems |
Computer Information Systems 11 |
No CCG |
|
| Content |
ongoing preventive maintenance, including data security and online/offline backup solutions |
Computer Information Systems 11 |
No CCG |
| Keyword: preventive maintenance |
Elaboration: comprehensive backup plan, measures to secure the system against malicious exploits, periodic hardware and software maintenance, and steps to maintain general system tidiness. Goals of preventative maintenance are to reduce the likelihood of hardware failures, extend the useful life of the system, minimize system crashes caused by outdated drivers and other software problems, secure the system against viruses and other malware, and prevent data loss. |
|
| Content |
computer assembly and disassembly best practices |
Computer Information Systems 11 |
No CCG |
|
| Content |
computer troubleshooting, including the incorporation of digital tools to aid and assist with research and diagnostics |
Computer Information Systems 11 |
No CCG |
| Keyword: troubleshooting |
Elaboration: identify the problem, establish a theory of probable cause, test the theory to determine cause, determine the next steps to resolve problem, report findings |
| Keyword: digital tools |
Elaboration: for example, help and discussion forums, tutorial videos, online help databases, lists of frequently asked questions (FAQs) |
|
| Content |
internal and external components of computer systems, including peripheral devices |
Computer Information Systems 11 |
No CCG |
| Keyword: components |
Elaboration: functionality, and interdependence of internal and external components; for example, central processing units (CPUs), random access memory (RAM), video cards, printers, scanners |
| Keyword: peripheral devices |
Elaboration: input/output devices, including devices to increase accessibility for those with physical challenges, 2D and 3D printers, scanners, and printers |
|
| Content |
lab procedures, electrical safety, and appropriate tool use |
Computer Information Systems 11 |
No CCG |
|
| Content |
evolution of computer technology, including hardware, software, networks, and the Internet |
Computer Information Systems 11 |
No CCG |
|